Frequently Asked Questions

Installation

What weight should the bars support?

Your load bars should have a minimum dynamic weight capacity of 45 kg (100 lbs) each. This ensures that the bars can safely support the weight of the rooftop tent, especially when the vehicle is in motion. It’s important to check the manufacturer’s specifications for your roof bars to confirm they can handle both the weight of the tent and any additional load, such as passengers. Always ensure the total weight does not exceed the combined weight capacity of the bars and your vehicle’s roof.

Can I install the tent by myself, or is professional help required?

We recommend that the installation be done by at least two people to ensure safety and ease of handling. The installation process takes approximately 15 minutes. Always follow the provided instruction manual carefully to ensure proper installation. If you feel unsure or prefer professional assistance, it’s advisable to seek help from a professional or an authorized dealer to ensure the tent is securely mounted and safe for use.

Is mounting hardware included?

Yes, all our tents come equipped with our mounting hardware, including high-quality clamps made of rust-proof, freeze-proof, high-density polymer. These clamps are specifically designed to ensure a safe and secure attachment of the rooftop tent, even when driving through rugged terrains and extreme road conditions.

For setups with only 2 bars, the recommended spacing between the bars is 70 to 90 cm (27.6 – 35.4”). However, for better stability, especially during off-road adventures, we recommend using 3 bars. In this case, the recommended spacing between the bars is 60 to 75 cm (23.6 – 29.5”). This adjustment ensures a more balanced weight distribution and a more secure mounting of the tent, especially on uneven and rugged terrain

Can the tents be installed on any vehicle?

Yes, our tents can be installed on any vehicle, as long as it has compatible roof bars and sufficient load capacity. When selecting the best tent for your car, it’s important to consider your vehicle’s dimensions. The width of the tent should not exceed the width of the vehicle to ensure proper fit and safe installation.

Check our blog posts on different builds:

Where can I find installation and use video instructions?

Each of our tents comes with an easy-to-follow installation manual included. For more detailed guidance, you can also check our social media platforms or YouTube, where we offer instructional content. If you require a specific video or additional help, feel free to contact our customer service or dealers, and they will be happy to assist you with the requested content.

Do you offer tent installation?

Yes, if you purchase the tent directly from our facilities in Porto, Portugal, we offer free installation. Our team will ensure that your tent is properly set up, making the process as easy as possible for you.

How do I know if my car can support the tent height?

To determine if your car can support the weight of a rooftop tent, we recommend consulting your car’s manufacturer or referring to the vehicle’s manual, where this information is typically provided.

Which tent is best suited for my car?

To choose the best tent for your car, it’s important to know your car’s dimensions. The tent should not exceed the width of the vehicle.

What kind of bars or rack should I have to install your tents?

The most important factor when choosing roof bars is the weight they can support.

Check our guide on how to choose your roof rack or bars What roof rack to use for your rooftop tent? ➡

What’s the difference between dynamic and static weight capacity, and why is it important for installing a rooftop tent?

The static weight capacity refers to the weight your car roof can support when the vehicle is stationary, such as when parked. The dynamic weight capacity refers to the weight it can support while driving, and it’s especially important for off-road conditions where vibrations and movement affect weight distribution. When installing a rooftop tent, ensure that your roof bars can handle both the static weight (tent plus passengers) and the dynamic forces while driving.

Can the tents be mounted on a pickup truck bed?

Yes, our tents can be mounted on a pickup truck bed, but you will need a compatible bed rack or crossbars for proper installation. We recommend checking the tent’s dimensions and mounting instructions to ensure a secure and stable setup. If in doubt, consult with our customer support or an authorized dealer for guidance.

Rooftop Tents

What rooftop tent models are available?

We offer a variety of rooftop tents on our website, divided into two main categories: hard-shell and soft-shell. In the hard-shell category, we have two series: the Frontier Series, which features tents made from ABS, and the Evolution Series, which includes tents made from fiberglass. In the soft-shell category, we offer the Vision model.

What is the difference between Series?

The main difference between the series lies in the materials used and the technology behind them. The Frontier Series is made from ABS and features an innovative Frontier fabric technology, which has elevated camping to new levels of comfort. The tents in the Evolution Series are heritage models, constructed with fiberglass and an Evolution fabric, designed for off-road adventures due to their superior durability and resistance. Lastly, the Vision model, part of the soft-shell category, boasts the most tensioned fabric on the market. It’s our largest tent when open, yet it can compact down to become the smallest when closed, offering great versatility.

What materials are the rooftop tents made of?

All James Baroud tents are made in Europe using high-quality European materials. This includes ABS with UV protection, reinforced fiberglass, and premium waterproof fabrics, ensuring durability, resistance, and top performance.

Are the tents resistant to extreme weather conditions?

Yes, James Baroud rooftop tents are made from highly resistant materials, designed to be used in any season of the year. The hard-shell tents have UV protection or are reinforced to be extremely impact-resistant. They also feature thermal insulation layers to help maintain an ideal temperature inside the tent. In addition, the fabrics are waterproof and are tightly tensioned, preventing water accumulation and minimizing noise.

How long does it take to set up the tent?

Our tents are designed for easy and quick setup. The latches are carefully engineered to be secure, preventing them from opening during travel, while still allowing for smooth and effortless opening. Additionally, thanks to the gas struts, the tent opens smoothly and easily, taking less than 1 minute to set up.

How many people can sleep comfortably in the tent?

Each of our tents comes with an easy-to-follow installation manual included. For more detailed guidance, you can also check our social media platforms or YouTube, where we offer instructional content. If you require a specific video or additional help, feel free to contact our customer service or dealers, and they will be happy to assist you with the requested content.

Do you offer tent installation?

Yes, if you purchase the tent directly from our facilities in Porto, Portugal, we offer free installation. Our team will ensure that your tent is properly set up, making the process as easy as possible for you.

How do I know if my car can support the tent height?

To determine if your car can support the weight of a rooftop tent, we recommend consulting your car’s manufacturer or referring to the vehicle’s manual, where this information is typically provided.

Which tent is best suited for my car?

To choose the best tent for your car, it’s important to know your car’s dimensions. The tent should not exceed the width of the vehicle.

Does the tent have ventilation or insect protection?

Yes, all our rooftop tents feature integrated solar-powered ventilation and mosquito nets for added comfort. The solar-powered ventilation helps improve air circulation inside the tent while reducing condensation. The mosquito nets not only assist with air circulation but also help maintain the ideal temperature inside the tent, all while protecting you from mosquitoes and other insects.

How can I reduce condensation inside the tent?

Our tents are designed to minimize condensation through multiple features. The integrated solar-powered ventilation system and mosquito netting work together to ensure constant airflow, reducing moisture buildup. Additionally, using the Comfort Pad under the mattress enhances breathability and prevents moisture accumulation, providing a more comfortable sleeping environment.

Do the tents have integrated lighting?

All James Baroud tents come with a USB Rechargeable Portable Light that can be used inside the tent or on your camping grounds attached to your build with magnets.

It is also possible to purchase and install the LED Lighting Kit ➡ accessory for hard shell rooftop tents. It is a Bluetooth integrated kit with adjustable brightness and different lightning modes. The Magma comes with this kit by default.

What is the weight capacity of the James Baroud tents?

The weight capacity of tents is at least 3x above the capacity of the average 2 bars system. Normally what limits the weight capacity are the bars where the tent is placed on.

Does the tent come with a ladder?

Yes, all our rooftop tents come with a high-quality James Baroud ladder included, designed for easy access and stability. If you prefer a wider ladder for extra comfort, you can contact our manufacturer or visit our website to explore available options.

Which tents allow mounting items on top, and what are the weight limits, both when closed and open?

Only two of our tents allow for mounting items on top: the Odyssey from the Frontier Series and the Grand Raid from the Evolution Series. The Odyssey, with the installation of Frontier crossbars, allows you to add cargo up to the maximum weight limit of 10 kg (22 lbs) when the tent is open and 70 kg (150 lbs) when closed. The Grand Raid tents are designed with a dedicated load space on top, offering a weight capacity of 25 kg (55 lbs).

Can I store items inside the tent when it’s closed?

Yes, our rooftop tents offer up to 30 cm (11.8 inches) of internal storage height when closed, allowing you to keep bedding, pillows, and up to three 36L storage boxes inside. However, it’s important to avoid placing any items under the tent’s gas struts to ensure smooth and secure closing

What materials are used in your mattresses?

The mattress in James Baroud tents is made with high-density foam, featuring a density of 28 kg/m³ (1.75 lb/ft³) and a thickness of 65 mm (2.5 inches). This design ensures long-lasting comfort while remaining lightweight. Claimed to be one of the most comfortable mattresses in a rooftop tent by both clients and experts, the mattress is specifically designed for multiple nights of restful sleep. It also allows for easy storage on top when the tent is closed.

Does the tent fabric have ripstop?

No, the fabric does not feature ripstop, but due to the way it is made, it offers greater tear resistance than traditional ripstop canvas. Additionally, it has been tested to withstand wind gusts of up to 120 km/h (75 mph), ensuring excellent durability and reliability in challenging weather conditions.

Do any of the tents have a heater or air-conditioner port?

Yes, the Magma comes with an integrated heat port included. Additionally, the Odyssey also offers the option to add a port, thanks to the ability to replace fabric panels in the tent.

Is it possible to lock your tents?

Yes, the tents in the Evolution Series can be securely locked. By removing the metal pins from the latches and replacing them with a padlock, you can add an extra layer of security to your tent when it’s closed.

Care and Maintenance

How can I clean my tent? What products do you recommend?

To clean the tent fabric, do not use water or any cleaning products on the fabric, remove all dust and dirt with a soft brush.

To clean the hard shell, use a sponge with warm water and soap with a neutral pH. We don’t recommend the use of any chemical product due to its abrasive nature.

How should I store my RTT long term?

For long-term storage, it’s best to keep the tent in a dry and secure location. Store the tent horizontally by the base inside the original box, using the provided fabric cover for added protection. If you need to store the tent outside the box, avoid placing boxes or other items on top of the lid to prevent any damage.

Is it necessary to waterproof the tent regularly?

No, our tents are made with waterproof materials, including fabrics that are treated at the factory to ensure optimal water resistance. Regular waterproofing is not required.

What maintenance should I do to prevent the tent hard shell color from fading?

Especially darker-colored ones exposed year-round, we recommend regular polishing to maintain the tent’s shine. If possible, store the tent in its original packaging, laying it horizontally on its base with the protective cover provided to ensure it stays in optimal condition.

Shipping Questions

Where can I buy a James Baroud tent?

You can purchase our tents through authorized distributors and dealers. To find the most suitable option based on your location, please refer to the dealer map available on our website.

What is the delivery time after purchase?

Delivery time varies depending on location, but is typically between 5 to 15 business days.

Can I test a tent before buying it?

Yes, you can visit one of our distributors nearest to your location or schedule a visit to our showroom in Porto, where you can see and test our products.

Can I pick up my order?

Yes, you can pick up your order at our warehouse in Porto, Portugal from Monday to Friday (appointment required), or alternatively, you can collect it from one of our dealer’s warehouses. For other locations, please consult the nearest dealer.

I ordered a tent and my tracking information isn’t working. What should I do?

When a tent is dispatched by our shipping partners, a tracking number or cargo reference will be assigned. This information will become available approximately 24 to 48 hours after the carrier collects the shipment. For accessories, the tracking number is provided automatically when the item is dispatched.

I received my tent and it arrived damaged. What should I do?

If your tent arrives damaged, please take clear photos of the damage and make detailed notes on the delivery document, including the product reference/name, a description of the damages, and the condition of the packaging. If the driver refuses to wait, write “Driver refused to stay” on the receipt, obtain their signature, and contact us immediately. This will allow us to initiate a claim with the carrier. Please note that claims or refunds will only be processed if the package is not accepted without clear reservations regarding the damage.

Additional Product Questions

For safety and to ensure the longevity of your rooftop tent, it is recommended not to exceed a speed of 100 km/h (62 mph) when the tent is installed on your vehicle.

What parts do you sell or provide for maintenance/replacement?

We offer a variety of spare parts for replacement, including polish kits and gel coat repair kits. For detailed information and pricing, please contact us.

Do you sell a fiberglass repair kit?

Yes, we offer a gel coat (fiberglass) repair kit. When ordering the kit, please specify the color/RAL of your tent.

What should I do in case of damage or malfunction of the tent?

In case of damage or malfunction, please contact our customer support team or your dealer for assistance. We will arrange for repairs or provide replacement parts if necessary.

How can I become a dealer for your tents?

To become a dealer for our tents, simply fill out the dealer application form on our website. Once submitted, our team will review your application and get in touch with you for the next steps.

Dealer application form

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