James Baroud is a company with over 20 years of craftsmanship experience that aims to offer products with the best quality, comfort, and safety. We offer a 3-year manufacturer warranty period for all products, with the possibility to extend the rooftop tent warranty to 5 years upon registration.
Download the updated Warranty Guide with information about maintaining, cleaning, storing, installing and properly using your James Baroud.
To submit a warranty request, refer to the purchase invoice and the
serial number and submit it through the warranty form on our website.
You can also register your products by login in to the jamesbaroud.com and adding them to the My Products section, so you have your invoice and serial number always at the ready when you need to contact our customer service team for a warranty request.
Submit your warranty request through the form on our website. If, after analysis, it is determined that it is not covered by the warranty, we will provide all the information and prices for the replacement part.
Tracking the status of the warranty process is done through email with our customer support team. Customers should submit the form on the website and wait up to 2 working days for our team to contact them by email to proceed with the claim.
The first place to look for and note your serial number is in a sticker on the outside of the tent box. If you didn’t keep the box, the tent always has the serial number on it.
For Evolution Series and Soft Shell tents, you can find the serial number on a label under the mattress. Additionally, recent batches of Evolution tents have the serial number visible on a plastic plate between the ladder hooks, so it may be helpful to check there as well.
For Frontier Series tents, the serial number can be found on a label inside the tent, near the upper aluminum profile, or on an identification plate on the exterior of the tent, near the left-side door.
It is possible to proceed with the warranty claim even if you don’t know your serial number. Fill out the warranty form on our website, and our team will assist you with the next steps.
Yes, it is possible to return a product as long as it meets our conditions. The return will be accepted after validating the legal return period of the country where you purchased your product and assessing its condition. The product must always be returned in its original packaging.
In the case of repairing a product, you should contact the manufacturer or distributor to present the case. After this contact and their analysis, the product should be sent to the distributor or manufacturer in its original packaging.
In the case of a warranty claim for a discontinued or no longer available product, the warranty remains valid, following the specified timeframes.
Our tents come with a transferable warranty, meaning that if you decide to sell your James Baroud tent, the warranty can be transferred to the new owner. To process this, you simply need to fill out the warranty extension form on our website. If you have any doubts or need assistance, feel free to contact your dealer or reach out directly to our customer service team.
James Baroud offers a 3-year manufacturer warranty for all products, with the option to extend the rooftop tent warranty to 5 years upon registration on our website. The extension does not apply to the solar fan, flashlight, latches, or gel coat.
Safeguard your invoice for the duration of the warranty period. Ensure quick and efficient warranty request process and response times. Stay informed with products updates and brand news.
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